Refund policy

Returns & Refunds

We hope you love your Lune & Brass garland. If you change your mind, you have 14 days from the day you receive your order to let us know that you wish to return it. You then have a further 14 days to send the item back to us.

To request a return, please contact us at hello@luneandbrass.co.uk before sending your item back. We'll provide you with return instructions and the return address.

Returning your item

Please take reasonable care of your garland while it is with you and return it in its original condition and packaging where possible.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect so that we can put things right. Your statutory rights are not affected.

Refunds

Once we receive your return, we'll process your refund to your original payment method. Refunds will be made within 14 days of receiving the returned item, or earlier if you provide us with evidence that you have sent it back. Your bank or card provider may take additional time to process the payment.

Where applicable, your refund will also include the cost of our standard UK delivery. If you chose a more expensive delivery option, such as Express delivery, the additional delivery charge is not refundable.

If you have any questions about a return, please contact us at hello@luneandbrass.co.uk.